Frequently Asked Questions

Everything you need to know about your Von Diamonds experience.

Are all Von Diamonds ethically sourced?

Yes, we strictly adhere to the Kimberley Process and ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.

Do your diamonds come with certification?

Every loose diamond and significant jewelry piece at Von Diamonds is accompanied by a grading report from world-renowned laboratories such as GIA or IGI.

What is your shipping and insurance policy?

We offer complimentary, fully insured overnight shipping on all domestic orders. Your package is protected until it reaches your doorstep and requires a signature upon delivery.

Can I return my purchase if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

Do you offer custom engagement ring designs?

Absolutely. Our expert artisans can help you design a bespoke piece from scratch. Simply contact our design team to start the consultation process.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank wire transfers. We also offer flexible financing options through our partner providers to help you secure your dream piece.